Last Updated
January 14, 2026
Market Region
USA / Federal
OrapexAI provides customized AI calling systems that require onboarding, configuration, and tuning specific to each dental practice. Please review this policy carefully before initiating service.
All onboarding, setup, customization, and deployment fees are non-refundable once work has begun. These fees cover technical configuration, integrations, testing, and system tuning.
Monthly subscription fees are billed in advance and are non-refundable once a billing cycle has started. Usage during a billing period is considered delivered regardless of call volume.
Pilot programs, early partner discounts, or waived onboarding offers are subject to the same non-refundable terms once service setup or live usage begins.
Clients may cancel their subscription at any time to prevent future billing. Cancellation does not entitle the client to a refund for the current billing period.
Refunds may be considered only if OrapexAI is technically unable to deliver the core service as outlined in the agreed service scope.
Contact our US-based legal team.